Terms of service

Terms & Conditions for Fur Lane

Last Updated: 28 June 2026

These Terms and Conditions govern your use of the Fur Lane website and any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Important: This is a general template and should be reviewed by a solicitor or legal professional before publication, particularly if you are trading in the UK or EU and collecting customer data. UK consumer law grants customers important rights, including cancellation rights for most online purchases.

1. About Us

Fur Lane ("we", "our", "us") is an online retailer specialising in pet products and accessories.

For customer support, please contact:

Email: support@furlane.co.uk
Business Address: x

2. Acceptance of Terms

By using our website or purchasing products from Fur Lane, you agree to these Terms and Conditions, our Privacy Policy, and any additional policies published on our website.

If you do not agree, you should not use our services.

3. Products and Availability

We strive to ensure that all product descriptions, images, prices, and availability information are accurate.

However:

  • Product colours may vary slightly depending on your device.
  • Availability is subject to supplier inventory.
  • We reserve the right to discontinue products without notice.
  • We may limit quantities purchased per customer.

As a dropshipping business, some products are shipped directly from our supplier partners. Delivery times may therefore vary.

4. Pricing and Payment

All prices displayed on our website are in GBP (£) unless otherwise stated.

We reserve the right to:

  • Correct pricing errors;
  • Refuse or cancel orders affected by incorrect pricing;
  • Change prices without prior notice.

Payment must be received in full before an order is processed.

5. Order Acceptance

An order confirmation email does not constitute acceptance of your order.

A contract between you and Fur Lane is formed only when your order has been dispatched.

We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailability;
  • Pricing inaccuracies;
  • Suspected fraudulent activity;
  • Violation of these Terms.

6. Shipping and Delivery

Delivery times shown on our website are estimates only and are not guaranteed.

Fur Lane shall not be responsible for delays caused by:

  • Customs procedures;
  • Courier disruptions;
  • Supplier shortages;
  • Extreme weather events;
  • Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. Additional costs arising from incorrect addresses may be charged to the customer.

7. Returns and Refunds

If you are purchasing from the United Kingdom or European Union, you may have legal rights to cancel eligible purchases within 14 days of receiving your order.

To initiate a return, please contact us before sending any item back.

Returned items must:

  • Be unused and in their original condition;
  • Include all packaging and accessories;
  • Be returned within the specified return period.

Refunds will be processed to the original payment method after inspection of the returned goods.

Personalised, hygiene-sensitive, or otherwise exempt items may not qualify for cancellation or return rights where permitted by law.

8. Pet Safety Disclaimer

Customers are responsible for ensuring that any product purchased is suitable for their pet's size, breed, age, and health condition.

Pets should always be supervised when using toys, accessories, feeding products, or other items purchased from Fur Lane.

Fur Lane shall not be liable for injuries, damages, or losses resulting from misuse, improper supervision, or failure to follow manufacturer instructions.

9. Intellectual Property

All content on the Fur Lane website, including but not limited to:

  • Logos;
  • Branding;
  • Product descriptions;
  • Graphics;
  • Images;
  • Text;
  • Website design;

is owned by or licensed to Fur Lane and may not be copied, reproduced, distributed, or exploited without our prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Fur Lane shall not be liable for:

  • Indirect losses;
  • Consequential damages;
  • Loss of profits;
  • Business interruption;
  • Data loss.

Our total liability in connection with any order shall not exceed the amount paid by the customer for the relevant product.

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of third parties.

Use of third-party services is entirely at your own risk.

12. User Conduct

You agree not to:

  • Use our website for unlawful purposes;
  • Attempt to interfere with website functionality;
  • Upload malicious software or harmful content;
  • Engage in fraudulent purchasing activity.

We reserve the right to restrict access or terminate accounts that violate these Terms.

13. Changes to These Terms

We may amend these Terms and Conditions at any time.

Updated versions will be published on our website with a revised effective date.

Continued use of our services after changes are made constitutes acceptance of the revised Terms.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of United Kingdom.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

15. Contact Us

Fur Lane

Email: support@furlane.co.uk
Business Address: x