Shipping policy

Shipping Policy – Fur Lane

Last Updated: 28 June 2026

At Fur Lane, we work with trusted fulfilment partners, including Zendrop, to deliver quality pet products directly to your doorstep.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During peak periods, holidays, or promotional events, processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped.

Shipping Times

Estimated delivery times are as follows:

  • United Kingdom: 5–12 business days
  • Europe: 7–15 business days
  • United States: 5–12 business days
  • Canada: 7–15 business days
  • Australia & New Zealand: 7–18 business days
  • Rest of the World: 10–20 business days

Please note that these are estimated timeframes and are not guaranteed.

Multiple Shipments

As Fur Lane uses multiple supplier and fulfilment partners through Zendrop, items from the same order may occasionally arrive in separate packages and at different times.

There are no additional shipping charges for split deliveries.

Tracking Information

Where available, customers will receive tracking details via email once an order has been dispatched.

Please allow up to 72 hours for tracking information to become active after receiving your shipment confirmation.

Customs, Duties and Taxes

International customers are responsible for any customs duties, import taxes, or other fees imposed by their local authorities unless otherwise stated at checkout.

Fur Lane is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an incorrect address is supplied and an order has already been processed or shipped, Fur Lane cannot guarantee replacement or reimbursement. Additional shipping costs resulting from address corrections may be the responsibility of the customer.

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occur due to circumstances outside our control, including:

  • Courier disruptions
  • Severe weather conditions
  • Customs inspections
  • High seasonal demand
  • Supplier or carrier delays

We appreciate your patience and will do our best to assist with any shipping issues.

Lost or Missing Packages

If your package appears to be lost in transit, please contact us within 30 days of the expected delivery date.

We will work with our fulfilment partners and shipping carriers to investigate and determine an appropriate resolution, which may include a replacement or refund where applicable.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged item and packaging

We will review the claim and arrange an appropriate solution as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact:

Fur Lane
Email: support@furlane.co.uk